Returns policy

Right of Withdrawal

Customers of the company’s online store reserve the right to unjustifiably withdraw from the distance purchase contract within a period of 7 calendar days from the date of conclusion of the service contract (in the case of such a contract) or from the delivery of the products. In the last case:

-If there are several products in the same order but with a different delivery date for each, the withdrawal period starts from the delivery (physical possession) to the customer and the last product,

-If it is a good consisting of several lots or several pieces, the withdrawal period starts from the delivery (physical possession) of the last batch or the last piece,

-If it is a contract of regular delivery of goods in a specified period of time, the withdrawal period starts from the delivery (physical possession) to the customer of the first goods.

In case the product has already been delivered, the customer must return it exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

The declaration of withdrawal from the contract is exercised in writing or electronically with a simple letter and the company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. The withdrawal statement must include the details of the document (number, date, name), the description of the product for which the withdrawal is exercised as well as the contact details of the withdrawn.

The consumer must return the product (s) within 7 days from the day he notified the company of his request for withdrawal.

Respectively, the company is obliged to return to the consumer the price received within a maximum of 7 days from the receipt of the products

The refund to the customer will be made by the same means as the initial collection. Specifically, in the case of debit by credit card as follows: in case the price has been paid to the company by the bank until the withdrawal and return of the item, the company will be obliged to inform the bank about the cancellation of the transaction and the bank will proceed any transaction provided for under the contract with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the above contract.

In case the products are returned damaged or incomplete, the store company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to unilaterally offset this claim in full or in part against the customer. .

You are not entitled to withdraw in the cases of article 3b of law 2251/94 and in any other case that is provided by law or the present in accordance with the law.

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